Bay Phones is committed to providing you with the highest levels of customer service. This includes protecting your privacy. This privacy statement sets out the approach of Bay Phones in relation to the treatment of your personal information. It includes information on how Bay Phones collects, uses, discloses and keeps secure, individuals' personal information.

Your personal information

"Personal Information" is any data that identifies you. The personal information given to us is presumed to be true, complete and accurate in all respects and you agree to notify us immediately of any changes to that. Personal information held by Bay Phones may include your name, date of birth, current and previous addresses, telephone/mobile phone number, email address, bank account or credit card details, occupation, driver's license number and your Bay Phones PIN, username or password. Bay Phones also holds details of your Bay Phones account.

How do we use personal Information

Your personal information may be used to:
• Verify your identity
• Assist you to subscribe to Bay Phones's services
• Provide the services you require
• Administer and manage those services, including charging, billing and collecting debts
• Inform you of ways the services provided to you could be improved
• Conduct appropriate checks for credit-worthiness
• Gain an understanding of your information and communication needs in order for Bay Phones to provide you with a better service
Also, your personal information is collected , processed and used by Bay Phones for the purposes of promoting and marketing Bay Phones services (by way of direct mail, telemarketing) which w e consider may be of interest to you and benefit you. Bay Phones also does this to keep you informed of its products, services and special offers. Personal information may also be processed and used by such other organizations on our behalf for the purpose of providing Bay Phones services to you. The use of information will remain under the control of Bay Phones at all times,
We however, assure you, that Bay Phones does not disclose your personal information to any other Cellular Service Providers, Banks, Credit Card companies etc. or their agents, affiliates which could lead to invasion of your privacy. However, Bay Phones may tie-up with such agencies from time to time to provide you with services or offers that may be beneficial to you. Bay Phones may disclose your personal information to the said agencies for marketing or any other purposes.

When we disclose your personal information

In order to deliver the services you require, Bay Phones may disclose your personal information to organizations within and outside of Bay Phones. Your personal information is disclosed to these organizations only in relation to Bay Phones providing its services to you. These organizations carry out
• Customer services
• Mailing operations
• Billing and debt-recovery function
• Information technology service
• Service maintenance
• Market research
Bay Phones takes reasonable steps to ensure that these organizations are bound by confidentiality and privacy obligations in relation to the protection of your personal information. In addition, Bay Phones may disclose your personal information to
• Your authorized representatives
• Credit-reporting and fraud-checking agencies
• Bay Phones's related companies
• Bay Phones's professional advisers, including its accountants, auditors and lawyers
• Government, regulatory authorities and other organizations, as required or authorized by law
• Organizations who manage Bay Phones's business and corporate strategies, including those involved in a transfer/sale of all or part of its assets or business (including accounts and trade receivables) and those involved in managing Bay Phones's corporate risk and funding functions (e.g. securitization).
Bay Phones may also disclose your personal information acting in good faith if it believes such action is necessary to conform to a legal requirement or comply with the legal process, protect and defend the rights or property of Bay Phones and the interests of its other users.

Information Security

Bay Phones requires employees and contractors to perform their duties in a manner that is consistent with Bay Phones's legal responsibilities in relation to privacy. We also review, on a regular and ongoing basis the information security practices to ascertain how ongoing responsibilities can be achieved and maintained. We reiterate Bay Phones's commitment to respect your Privacy at all times on a priority basis by ensuring that this information does not fall in the hands of any outside Agency other than organizations working on behalf of Bay Phones.

Privacy Support

Bay Phones reserves the right to amend or modify this privacy statement at any time and in response to changes in privacy legislation.

Bay Phones is committed to protecting your privacy however if you have any query about the handling or protection of your personal information or about Bay Phones's privacy statement, please write to: info@bayphones.com